Overview
At Medicos, we are committed to providing high-quality skincare products. If you receive a damaged, defective, or incorrect item, we are here to make it right with our simple 7-Day Return & Exchange Policy.
1. Eligibility for Returns & Exchanges
- Returns are accepted within 7 days of package delivery.
- Products must be unused, in their original condition, and in original packaging with all seals intact.
- Items damaged during transit or incorrect products received qualify for a free replacement.
2. Non-Returnable Items
- Products that have been opened, used, or altered due to hygiene and health safety standards.
- Items purchased during clearance sales or special promotional events.
3. How to Request a Return
- Step 1: Take clear photos or a short video of the damaged/incorrect product and original parcel label.
- Step 2: Contact our support team via WhatsApp or Email within 7 days of delivery.
- Step 3: Our team will review your request within 24–48 hours and guide you on sending the product back or receiving a replacement.
4. Refunds & Replacements
- Replacements: Once approved, a fresh replacement product will be dispatched to your address free of charge.
- Refunds: For Cash on Delivery (COD) orders, approved refunds are processed via EasyPaisa, JazzCash, or Bank Transfer within 3–5 business days after product inspection.
5. Shipping Costs for Returns
- If the return is due to our error (damaged or wrong item sent), Medicos covers all return shipping fees.
- If you wish to exchange a product due to personal preference, customer pays the return courier shipping costs.
6. Contact Us
- WhatsApp: [Your WhatsApp Number]
- Email: info@medicos.com
- Hours: Monday to Saturday (9:00 AM – 6:00 PM)
shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.