At Medicos, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website
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1. Information We Collect
When you place an order or interact with our site, we collect necessary personal details, including:
Contact Information: Name, shipping address, phone number, and email address.
Order Details: Information about the skincare products you purchase and your Cash on Delivery (COD) preferences.
Technical Data: IP address, browser type, and device information gathered automatically via cookies to improve site performance.
2. How We Use Your Information
We use your personal data strictly to fulfill your orders and deliver a smooth shopping experience:
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- Processing, dispatching, and delivering your orders.
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- Sending order confirmation, tracking updates, and delivery notifications via SMS or WhatsApp.
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- Responding to customer service inquiries and support requests.
- Improving our website layout, product offerings, and user experience.
3. Data Sharing & Third-Party Services
We do not sell, rent, or trade your personal information to third parties. We only share limited data with trusted service providers necessary for business operations:
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- Courier & Logistics Partners: Sharing delivery details (Name, Address, Phone Number) to ensure accurate parcel shipping.
- Website Analytics: Basic non-personal data used to analyze site traffic and performance.
4. Data Security
We implement strict technical and organizational security measures to keep your personal data safe. Access to your order details is restricted to authorized personnel only.
5. Cookies Policy
Our website uses cookies to remember your shopping cart items, understand user preferences, and offer a seamless browsing experience. You can choose to disable cookies through your browser settings at any time.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.