General Questions Answers!
What makes Medicos products unique?
We combine powerful natural ingredients like Snail Mucin and Honeydew with proven dermatological actives like Salicylic Acid to create gentle, highly effective formulas for daily care.
Can I use these products daily in my skincare routine?
Yes, all our formulas are designed for daily use to hydrate, protect, and restore your skin's natural balance without causing irritation.
How do I know which product is right for my skin concern?
Use Salicylic Acid for active breakouts and oil control, Snail Mucin for deep hydration and texture repair, and Honeydew for soothing sensitive skin.
What is your estimated delivery time?
Standard delivery usually takes 3 to 5 business days across Pakistan. You will receive a tracking link once your order is dispatched.
Payment Methods Answers!
What payment methods do you support?
We currently offer Cash on Delivery (COD) exclusively for all orders, allowing you to pay in cash right at your doorstep when your package arrives.
Are there any extra charges for Cash on Delivery?
No, there are no hidden or extra fees for choosing COD. You only pay the final order total shown at checkout.
Is Cash on Delivery available across Pakistan?
Yes, we provide nationwide COD delivery to all cities and major areas across Pakistan.
What happens if I am not available to pay when the rider arrives?
courier team will attempt delivery again or contact you via phone/WhatsApp to reschedule a convenient time.
Orders & Returns Answers!
How do I place an order?
Simply select your desired Medicos products, click "Add to Cart," enter your shipping details at checkout, and select Cash on Delivery to confirm. shipment on our website.
How can I track my order status?
Once dispatched, we send an SMS and WhatsApp update with your courier tracking number so you can follow your package in real-time.
What is your return policy?
We offer a 7-day hassle-free return or replacement policy if you receive a damaged, defective, or incorrect product.
How do I initiate a return or exchange?n order?
Reach out to our customer support team via WhatsApp or email with your order number and photos of the issue, and we will arrange a replacement.